PRE CHRISTMAS DELIVERY Place your orders before 12th December for PO Box addresses and 15th December for standard street addresses to ensure pre Christmas delivery.
This Votive Candle has a base diameter of 4cm and height of 5cm and is made from hand poured 100% vegetable stearin using natural dyes and a cotton, lead free wick. The result is a hard wearing candle with a clean, long lasting burn that's good for the environment. The product has multiple packs of Votive Candles. The candle burn time is 10 hours. Please ensure it is burnt in a suitable votive holder.
Moreton Eco Candles are lovingly hand poured to create a quality, hard-wearing and long-lasting candle. Each candle is handmade and crafted in our World Fair Trade Organization factory, dedicated to delivering positive social impact through its candle production. The result is a premium, eco-friendly, Fairtrade candle that will not only look stunning, but make you feel good knowing it was ethically sourced and made. Every candle made means more hands at work, more local jobs, and a happy village.
All orders received before 1pm (AEST) Monday to Friday will be dispatched on the same day. We use a combination of TNT, Couriers Please and Toll freight companies depending on cost and delivery time lines. East Coast deliveries generally take 2 to 3 days with metropolitan deliveries in 7 days or less.
Deliveries Outside of Australia
Southern Lights do not currently offer international shipping to countries outside of Australia.
Delivery Confirmation
Tracking details for your order will be included in your order confirmation email. Registered customers will also be able to locate these details from within their account area once dispatch has been confirmed.
If you are not satisfied with your purchase you can return it for a full refund or replacement within 7 days.
Returned goods must be in its original packaging and order confirmation included.
Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty.
The customer is responsible for return shipping.
If you wish to return your purchase, please contact us here and we will provide details on where to send your return.
Damaged Products
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from it’s journey to you. However if damage has occurred to the product(s) inside, please contact us here and we will be more than happy to resolve any issues.
Order Cancellations
You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the credit card used in your purchase.
Please contact us as soon as possible and we will do our best to accommodate your request.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Southern Lights Candle Co’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Southern Lights Candle Co’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 16/1440 New Cleveland Road, Chandler, QLD, 4155. Our ABN is 20 127 970 594. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Privacy Policy
This privacy policy sets out how Southern Lights Candle Co uses and protects any information that you give when you use this website. Southern Lights Candle Co is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Southern Lights Candle Co may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We use this information to understand your needs and provide you with a better service, including the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
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1) A payment card; 2) To be over 18 years of age; 3) Resident of country offering Afterpay
Our couriers are reporting unprecedented freight volumes. Please expect delays in the delivery of your order. We apologise for any inconvenience this may cause.
