Are your candles dripless?

Our candles are designed to be dripless when burnt in the correct conditions. Candles burn best when placed upright on a flat, stable surface indoors and free from breezes. For best results ensure candles are placed away from air-conditioning vents and open doorways. Always select an appropriate candle holder to ensure your surfaces and table linens are protected. When grouping candles to create centrepieces or displays be sure to separate the candle by a minimum of 10cm to prevent undue candle melt and burn problems. Candles burnt too close together will collapse, drip or burn less than their advertised burn times.


Do your candles smoke?

No. Our candles have pure cotton, lead free wicks and have been designed not to smoke, providing you keep the wick trimmed to 5mm – 8mm in length before each lighting. A candle wick trimmer is the ideal tool for this. Longer candle wicks are the primary cause of candle smoking and black soot forming around your candle glass.


How long do your candles burn for?

Each candle when burnt in the correct conditions has a varied burn time depending on the size and shape of the candle. The burn time can be found within each product’s description. Adding our candles into glassware, such as a glass cylinder or sleeve, will affect their burn time due to the added heat of the glass and the hot air trapped around the candle. Burning a candle within glassware which is too small may cause the candle to burn at a rapid rate, drip or pool.


Are your candles lead free?

Yes, all our candle are lead free.


How do I store my candles?

When not in use, candles should be stored in a cool, dry place, free from dust and protected from direct sunlight. Due to the all-natural products and dyes used in our Moreton Eco coloured candle range, we recommend you avoid placing your candles next to windows or in direct sunlight as it may cause colour fading.


Where are your candles made?

Our Ava Bae and Southern Lights range of hand poured Soy candles are created in our Brisbane Studio. Our Moreton Eco Candles are hand made in Indonesia, in a World Fairtrade Organization certified workshop. Our Event Candle Range are sourced from China.


Can I burn my candles outdoors?

Candles burn optimally in indoor, protected environments free from breezes and air conditioning vents. However, should you wish to burn your candles outdoors, we recommend selecting an appropriate Candle Vase, Votive Holder or Cylinder Sleeve to protect the candle from breezes.


What types of wax do you use?

Our Moreton Eco Candle Range is hand poured from sustainably sourced RSPO certified, all-natural vegetable stearin wax, giving a high quality finish and a clean, long lasting burn. Our Ava Bae Range is handmade in our Brisbane studio using natural soy wax and soy blend wax. Our Event Candle Range in made from food grade paraffin wax. All Southern Lights Candle Co candles are made with 100% cotton, lead-free wicks.


How long do “hand poured soy” candles take to produce?

Please allow 10 business days for your hand poured soy candle order to be created by our candle artisans.


What is included in a Centrepiece Set?

Centrepiece Sets come in sets of 3,4 or 5. The items included in a single unit of the set will appear in the product image. Should you wish to purchase multiple sets, for example 6, you will receive 6 x what is picture in the product image.


What does Pre-order mean?

Items available on “pre-order” are items that are not currently in-stock. Pre- order indicates that the stock is due to arrive at a later date and will be shipped to you after that date. The estimated stock arrival date will be noted on the product page. These items are usually extremely popular and are in high demand. If you would like to secure an item in advance on pre -order, you will automatically receive a 10% discount on that item. Any changes in estimated delivery times will be communicated via email, please ensure you check your junk mail for any updates from our team if you are awaiting a pre-order or backorder item. All in stock items on your order will be shipped without delay. Pre-order items will then be placed on a Backorder and shipped to you upon their arrival to our warehouse. Items placed on backorder for delivery within Australia will not attract any further shipping fees. Due to the cost of International Shipping, backordered items for New Zealand will have freight fees charged to the client. Please note: we are unable to hold stock or part orders in our warehouse.


My order has arrived damaged. What do I do?

We are so sorry to hear that! Whilst we take every precaution to ensure our orders are safely packed when they leave our warehouse, sometimes orders can become damaged during the freight process. Please call or email our team as soon as is possible on 07 3518 2118 or hello@candleco.com.au and provide photos of the damaged items. We will happily work with you to arrange a replacement, refund or find a suitable resolution to suit your situation. Please do not handle damaged items, for your own safety. Please note: damaged items must be reported within 7 days of order delivery.


Do you offer Wholesale Accounts?

Yes. Australian and New Zealand businesses with an ABN/NBN in the Wedding, Events, Hotel, Health, Retail and Florist industries can apply for a wholesale partner account here. Wholesale partner accounts can take up to 48hrs to be approved. Once your account has been activated you will receive a Welcome to Wholesale email with instructions.


How do I apply your Free Shipping offer?

Free Shipping is automatically added to your order when your product order value totals $99 or over. Please note: Free shipping is not available on wholesale account orders and excludes PO box addresses.


How long will my delivery take?

We provide delivery estimates to your location when you select shipping at the cart. Please note that these are estimates only and can vary due to circumstances beyond our control.


How do I track my order?

We will provide you with a freight tracking number via email upon dispatch of your order. You can use this tracking number to follow the progress of your order delivery by entering it into the relevant freight company website. Registered customers will also be able to locate these details from within their account area once dispatch has been confirmed.


What days to you ship out orders?

We ship orders Mon – Fri only. All in-stock orders, placed before 12pm weekdays (QLD time) will be shipped out same day. Orders are not shipped on public holidays. If you place an order over a weekend or public holiday, it will be shipped out on the next available business day.


Do you ship Internationally?

We currently offer shipping to Australia and New Zealand. Unfortunately, we do not offer international shipping to any other location.


How do I apply a discount code?

Discount codes can be applied at the cart, prior to checkout. Look for the “Discount Code” drop down box, located below your order items. Click on this and enter your discount code in the box provided. Click “Apply Discount Code” to apply discount to your order.


How do I return my order?

We happily accept returns if notification is within 7 days of your order delivery. If you wish to return your purchase, please contact us here  and we will provide details on where and how to return your order. Please note that all items must be returned in original packaging and arrive to us in original condition. Please understand that we cannot refund return postage and packaging unless goods are deemed to be faulty.


What are your business hours?

Our office is staffed Mon – Fri from 9am to 4pm (QLD time). Should you have an enquiry outside of this time please send us an email at hello@candleco.com.au and we will attend to this upon our return to work. Please note we are not open National public holidays.


Do you have a shop I can visit?

Unfortunately we do not have a shopfront for sales or viewing product at this time. Should you require assistance with selecting a product please do not hesitate to call our team, who are happy to answer your questions and assist with your product selection or arrange a sample.


Colour matching

Whist we take every care to represent our product colours accurately, candle colours depicted on our website can vary slightly from the real item. This is because colours render differently from one, computer or smartphone screen, to another. Additionally, our Moreton Eco coloured candles are handmade from all-natural ingredients and dyes, meaning that colours can vary slightly from one batch lot to another. This is part of the beauty of working by hand with natural ingredients. If colour matching is particularly important to you, we recommend getting in touch with our team who may be able to assist you by providing photographs or advice. We also recommend purchasing a sample prior to placing your order if exact shades are important to the success of your event or interior design.


There is a light dust over my coloured candle. What should I do?

This is a naturally occurring process that occasionally occurs with all natural candle waxes and dyes. This candle dust or "bloom" is easily removed by wiping the candles down with a soft cloth. This will leave your candles looking their best with their natural colour shining through and will not effect the quality or how your candles burn.


How low should I burn my candles?

Dinner and Taper candles should have the flame extinguished before the "crown" of the candle. The crown is the bottom 2cm of the Dinner or Taper candle that sits inside the candle holder. Dinner and Taper Candles should not be allowed to burn down below the top of the candle holder. Soy Jar candles and Pillar Candles should cease to be used when there is 1cm of wax remaining.


How do I clean my glass taper holders?

Glass Taper Candle Holders should be soaked in cold water overnight, hand washed with a soft, non abrasive cloth. With a small amount of pressure applied, candle wax can be easily removed. Do not use a dishwasher.


Can I DIY twist your Taper candles?

No, our Dinner and Taper candles are not suitable for twist candle crafts. As our Taper candles are made from 100% natural, sustainably sourced vegetable stearin wax, they will not become mailable for DIY candle twisting. Paraffin wax candles are required for this craft.