Shipping & Returns

Southern Lights is committed to offering a convenient, secure and premium shopping service.

Shipping to Australia

All Australian orders are dispatched from the Southern Lights' warehouse on business days Monday to Friday.  All orders received before 1pm (AEST) Monday to Friday will be dispatched on the same day and depending on location will be delivered within 7 days.

 

Free Shipping

Southern Lights is currently offering Free Standard Shipping on all Retail orders over $99 to any Australian addresses.

Terms and conditions of this offer:

  • the order value must exceed $99 after discounts and before shipping;
  • it only applies to our Standard Shipping service;
  • delivery must be to an Australian address;
  • does not apply to partner/wholesale client orders;
  • the free shipping offer may change or be withdrawn at any time.

 

Deliveries Outside of Australia

Southern Lights does offer international shipping to countries outside of Australia but this is done on a case by case basis to determine the most cost effective and convenient method.  Please contact us at hello@candleco.com.au for more information.

 

Delivery Confirmation

Tracking details for your order will be be emailed to your order email address upon dispatch of your order. Registered customers will also be able to locate these details from within their account area once dispatch has been confirmed.

 

Returns

If you are not satisfied with your purchase you can return it for a full refund or replacement within 7 days.
Returned goods must be in its original packaging and order confirmation included.
Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty.
The customer is responsible for return shipping.
If you wish to return your purchase, please contact us here and we will provide details on where to send your return.

 

Damaged Products

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from it’s journey to you. However if damage has occurred to the product(s) inside, please contact us and we will be more than happy to resolve any issues. 

 

Order Cancellations

You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the payment method used in your purchase.
Please contact us as soon as possible and we will do our best to accommodate your request.