Club Candle Co Rewards Terms and Conditions

Introduction

1.1 The Southern Lights Candle Co Loyalty Program, Club Candle Co is operated by 28 Degrees Trading Pty Ltd ("Southern Lights Candle Co") (We, Us or Our). By participating in our Loyalty Program, you agree to the Terms and Conditions.

1.2 Businesses and sales channels Soley owned by Southern Lights Candle Co.

1.3 Must hold a Retail Account with Southern Lights Candle Co and have had made an initial purchase.

1.4 Southern Lights Candle Co reserves the right to change these Terms and Conditions at any time. Your continued membership to the Club Candle Co following the posting of any changes to the Terms and Conditions constitutes acceptance of those changes.

1.5 By applying for membership, you agree to be bound by these Terms and Conditions and any variations to them made by Southern lights Candle Co in its sole discretion.

1.6 We may discontinue Club Candle Co at our sole discretion, at no liability to you.

1.7 Southern Lights Candle Co accepts no responsibility for any email not received by Members or for any delay in delivery due to technical disruptions or for any other reason.

1.8 Southern Lights Candle Co is not responsible for any incorrect or inaccurate information, either collected at the time you registered as a Member or during the course of your Membership.

1.9 These Terms and Conditions apply to our Loyalty Program in Australia and are governed by the appropriate laws.

1.10 If you have any questions about Club Candle Co or our Terms and Conditions, please contact us at hello@candleco.com.au

 

Participation in Club Candle Co

2.1 To be eligible to participate in Club Candle Co, you must be an Australian resident and and not a business or corporation.

2.2 To become a Member of Club Candle Co, you must fill out our online application form. Once your application has been accepted (allow up to 48 hours) you will receive a confirmation email. Southern Lights Candle Co may accept or refuse your membership in its sole discretion.

2.3 Each member is only permitted to have one membership which will be allocated to one nominated email address. Each email address may only be used for a single membership.

2.4 As a member, you are responsible for maintaining the strict confidentiality of your login and password and you are responsible for any activity under your account. You agree to immediately notify Southern Lights Candle Co of any unauthorised use of your account. It is your responsibility to notify Southern Lights Candle Co if you wish to cancel your membership. Southern Lights Candle Co is not responsible or liable for any loss or damage arising from your failure to comply with this provision.

2.5 Southern Lights Candle Co may terminate or suspend your membership to the Program in its sole discretion and without notice for any reason including, without limitation, if you fail to comply with these Terms and Conditions; tamper with the registration process; abuse any privilege accorded to you under the Program; supply any misleading information or make any misrepresentations to Southern Lights Candle Co in connection with the Program; or engage in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the Program.

 

Redeeming Reward Points

3.1 Club Candle Co members will receive credit on their account to the value of ten cents from every dollar spent.

3.2 When a Club Candle Co Member complete a transaction online and identifies themselves by logging into their online Member account, Reward Dollars of the Valid Purchase are added to their account up to 48 hours after their purchase.

3.3 Southern Lights Candle Co reserves the right to remove Reward Dollars incorrectly or accidentally added to a Club Candle Co account.

3.4 Club Candle Co members can log in to their ‘My Account’ page to view the Reward Dollars they have earned.

3.5 Reward Dollars can only be redeemed for Southern Lights Candle Co products. Reward Dollars earned cannot be redeemed for cash.

3.6 Reward Dollars can be used across more than one purchase. On each purchase, Members will decide how much credit they want to use for that purchase.

3.7 The Reward Dollars will appear as account credit on the checkout page as an available payment option. Members are able to choose how much credit to use against the purchase. An example would be that a member can pay for half an order through credit and the remainder using a different payment method such as PayPal or Visa.

3.8 Southern Lights Candle Co may offer special offers to some or all Club Candle Co Members from time to time. These offers may include additional terms and conditions.

3.9 All special offer values are inclusive of GST where applicable and are quoted in Australian dollars.

3.10 Reward Dollars can only be redeemed once.

3.11 Club Candle Co Reward Dollars, special offers and discounts are non-transferable and are not redeemable for cash.

3.12 All special offers and promotions must be redeemed on the dates specified in the relevant additional terms and conditions. All special offers are subject to availability.

3.13 Southern lights Candle Co reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using Rewards.

3.14 Returns: If a member wishes to return a purchase for reasons other than that the goods are faulty or misdescribed: - Any Reward redeemed or utilised during the original purchase can be honoured for an exchange, otherwise it will be forfeited.

 

Our details
28 Degrees Trading Pty Ltd
Unit 16, 1440 New Cleveland Road
Chandler  QLD  4155
Australia
Phone: +61 431 135 590


Registered in Australia
ABN Number: 20 127 970 594 
Email Address: hello@candleco.com.au