Seeka Rewards FAQs

FAQs

What are Seeka Rewards?

Seeka rewards is for all party aficionados, style seekers, and lovers of good times! This is the soiree of the season with all sorts of exclusive perks. It’s a rewards program that brings the magic to your events, moments and rituals no matter how big, intimate or personal. To unlock each level you need to do three things: earn points, refer friends and review products. It’s really that easy! Start by creating an account today!

 

How do I join Seeka Rewards?

You can sign up for Seeka Rewards here. After you have registered to join, your Seeka Rewards account will be activated within 48 business hours. Once activated, you will receive a welcome email, you will then be eligible to start earning rewards dollars on your next purchase. 

 

What are the benefits of each tier?

You need to earn a certain number of points to unlock each level. 

GUEST

Poised at the edge of an exquisite charcuterie board – you discover that breaking the ice can be as delightful as breaking bread. At this level, everyone is an honoured guest at our exclusive soiree. Immerse yourself in our world of colour and style, where your presence adds a touch of magic to every gathering. Once you create an account, you are welcomed into our Guest tier. 
Benefits include:
•    To kick off the festivities, we're thrilled to award you 50 points as our way of saying thank you for joining us. 
•    Because you deserve to be celebrated! On your birthday you will receive 50 points. 
•    $10 off referral code for you & your plus one 
•    You even get 50 bonus points per referral! 

HOST 

Elevate your role to ‘Hostess with the Mostest’ as you ascend to the Host level. Your innate flair for hospitality transforms each event into a lasting memory that lingers in the hearts of your guests. The night’s only young, but word on the street is you’re already being summoned to host another ladies night in! These perks will have you sorted for your next dinner party! To maintain your exclusive 'Host' status you'll need to earn 1000 points in 12-months. Benefits include:

•    A welcome gift on us! We hope you enjoy your tier entry upgrade, enjoy a cheeky bonus 50 points.
•    Let's raise a toast to another year of you! On your birthday, you will receive 200 points.
•    To show how much we appreciate you, on your anniversary  with Seeka Rewards you will receive 250 points. 
•    But wait there’s more, you’ll get a $10 off referral code for you and your plus one. Make sure you don’t miss out on 50 bonus points per referral. 
•    Plus, there’s so much more to come for you! Stay tuned. 

HEAD OF THE TABLE

That’s it. You’ve made it! You’ve been crowned Head of the Table for this Soiree. You’re a visionary, you brighten boldly for every event, moment and ritual. To maintain your exclusive 'Head of the Table' status you'll need to earn 1500 points in 12-months. 
Benefits include:
•    A welcome gift on us! We hope you enjoy your tier entry upgrade, enjoy a cheeky bonus 50 points.
•    A birthday dinner party like no other! On your birthday, you will receive 250 points and a bonus FREE GIFT!
•    As Head of the Table, you’ll unlock access to exclusive discounts and early access to sales. 
•    To show how much we appreciate you, on your anniversary with Seeka Rewards you will receive 200 points. 
•    But wait there’s more, you’ll get a $10 off referral code for you & your plus one. Make sure you don’t miss out on 50 bonus points per referral. 
•    Plus, there’s so much more to come for you! Stay tuned. 

 

How do I earn points?

You need to do just one thing to unlock the next level: earn points. Points are what you need to help move up a tier in Seeka Rewards. To earn points, simply:

Create an Account.

Want Cheeky Discounts? This is an exclusive invite! Sign up to reap all the benefits, from birthday treats to exclusive offers. Get 50 points for simply joining us! 

Start Shopping. 

Every dollar you spend is 1 point. 

Refer a Plus One.

Share your unique code with your friends, after all the more the merrier at this dinner party. If they are successfully referred, you both get $10 off plus you get 50 bonus points per referral. 

Leave a Review.

We’d love to hear from you! Spread the love for 30 points. You’ll receive an email 2 weeks after making a purchase. Click the relevant link to leave a review. Your points will be added to your account! 

Add an image to your review.

That’s right, simply take a quick snap of your beloved Hueseeka pieces and upload this with your review for 50 points!

Follow Us. 

Get 10 points for following us on Instagram and liking our Facebook page. Total: 20 points.

 

I was a Club CANDLE CO. member do my points automatically transfer to Seeka Rewards VIP Tiers?

Your entry into the VIP tiers will be effective once you make your first purchase. So, for example, if you have 100 points in your balance today, you will gain access to the ‘Guest’ tier after your next purchase with Hueseeka.

 

I just made a purchase but can't see my points?

Your points from making a purchase will be allocated to your account after your order has been dispatched from our warehouse.

 

What can I redeem my points on? 

You can redeem your points for discounts on your orders. For every 100 points you have, you can earn $10 off.

 

How many points can I redeem at a time?

You can redeem up to 500 points at a time which would provide you with a $50 off reward.  Remember, that redeeming points for a discount is not combinable with any other Seeka Rewards discount, or discount offer like a Gift with Purchase. Points are not redeemable for cash or transferable to friends or family. 

 

How do I maintain my VIP tier status?

To maintain your VIP tier status, you need to spend the minimum spend value for each tier within 12-months of creating your account. If you became a 'Host' member on 1 October 2023, you need to spend $1000 by 30 September 2024 to maintain your Host status. If you made a purchase on 2 October 2023 for $50, your new ‘spend-to-maintain’ amount would now say $950. Points will expire after 12 months of inactivity with Hueseeka. 

 

How do I see my points balance & available rewards?

When you’re logged into your Seeka Rewards account, click on 'Rewards' located on the top grey menu bar on the right-hand side. Your Seeka Rewards widget will then pop up on the left-hand side of your screen. The rewards widget will give you a real-time update of how many points you have, and what rewards are available. Within the Seeka Rewards widget, you can click "Spend Points", to see which rewards you currently qualify for based on your point balance. When you select “Redeem,” you will be provided with a unique discount code to use at checkout for your next order. Keeping in mind, coupon codes expire in 60 days. 

 

What happens to my earned points if I return my order?

If you receive a refund or account credit for your return, the earned points associated with that purchase will automatically be deducted.

 

Do purchases prior to Seeka Rewards count towards my points?

Your point balance from Club CANDLE CO. will remain in your balance wallet. However, your entry into the VIP tiers will be effective once you make your first purchase. Rest assured, these adjustments come with exciting new tiers and extra perks. Please note that your current coupons will no longer apply to the upgraded VIP loyalty program. Instead, you can redeem your points to unlock new additional benefits. 

 

I have a Wholesale Stylist or Stockist account, can I earn points in Seeka Rewards?

Seeka Rewards is not available to our Wholesale Stylists and Stockists as you already receive exclusive trade benefits.

 

How do I share my referral link?

Your referral link gives your friend access to a coupon to immediately save on their first purchase. When they make a purchase using your code, you will be rewarded as well. They will receive $10 off discount for orders over $60. You will also receive $10 off discount for orders over $60. In your Seeka Rewards widget, scroll down to 'Referrals.' Here you will see a referral link available to copy, paste and send to your bestie! 

 

I made a referral but didn't receive my referral bonus. When should I receive it?

In order for you to receive your referral bonus for providing a referral the person you referred must create an account and complete an order. Once the order is completed you should see your coupon awarded. 

 

How do I redeem my referral discount?

Once your bestie has successfully placed an order with your referral discount, you will be emailed a code to redeem at checkout in the 'Discount' section on your next order over $60. 

 

How do I check the status of my reward dollars?

Once signed into your Seeka Rewards account you can navigate to the ‘My Account’ tab where you can check your reward dollars in the ‘My Account’ tab once signed into your account on our website you will be able to view the status of your reward dollars.

 

How can I change my personal details?

Once signed into your Seeka Rewards account you can navigate to the ‘My Account’ tab where you will be able to update your personal information, manage shipping addresses, change your password and view and manage your orders.

 

Can I cancel my Seeka Rewards Membership?

You can opt out of Seeka Rewards at any time by contacting our team at [email protected]. Please be aware that this will make any remaining rewards dollars null and void.

 

Have more questions?

Email us at [email protected] with all your Seeka Rewards questions.

Read our Seeka Rewards T&C's here.